Salesforce Named a Leader in the 2026 Gartner® Magic Quadrant™ for Healthcare Provider Industry Cloud Platforms

Salesforce has been recognized by Gartner as a Leader in the 2026 Magic Quadrant for Healthcare Provider Industry Cloud Platforms.

In this inaugural report, Gartner evaluated global healthcare provider industry cloud platform (HP-ICP) vendors based on their Completeness of Vision and Ability to Execute. In our opinion, the research talks about the rapid shift among health systems toward integrated, cloud-native architectures capable of bridging operational silos, orchestrating patient care, and scaling intelligent automation across the enterprise.

Empowering health systems with Salesforce for Healthcare

Beyond the market context provided in the report, Salesforce continues to advance healthcare innovation, enabling health systems to unify front-, mid-, and back-office operations:

• Data interoperability and trusted context: Turn disconnected records into a trusted understanding of patients and members with a governed data foundation through Informatica, MuleSoft, and Data 360. By advancing data interoperability across legacy systems, care teams and AI agents gain a complete, real-time view of the patient journey.
• Autonomous AI and workflow automation: Built on enterprise-grade security and governance, Agentforce Health features a library of purpose-built, autonomous AI agents that automate labor-intensive administrative tasks, including contact center support, benefits verification, and patient access.
• Composable architecture and low-code agility: Utilizing visual tools like Omnistudio, Flow Builder, and Agentforce Builder, health systems benefit from a flexible, composable workbench. This agile architecture allows organizations to rapidly deploy digital experiences and configure custom AI agents using natural language.
• Interoperable, open ecosystem: Through AgentExchange, provider organizations can discover and deploy thousands of vetted third-party applications and specialized healthcare AI agents within a secure framework supported by Salesforce's governance capabilities.

Driving value and efficiency for healthcare providers

Healthcare organizations of all sizes, ranging from physician groups and community hospitals to large enterprise health systems, leverage Salesforce to ease everyday pain points like scheduling delays, referral bottlenecks, and manual intake so they can expand provider capacity and deliver more personalized care experiences.

"Healthcare providers are moving quickly to unify their clinical and engagement data so they can deliver seamless, proactive patient experiences," said LaShonda Anderson-Williams, Chief Business Officer & General Manager of Agentforce Health at Salesforce.

"We believe our placement as a Leader in the inaugural Gartner Magic Quadrant validates our commitment to helping health systems automate administrative workflows, empower care teams, and drive measurable business value with trusted AI."

Additional information

• A complimentary copy of the 2026 Gartner Magic Quadrant for Healthcare Provider Industry Cloud Platforms report is available here.
• Learn more about Agentforce Health here.
• Learn more about Salesforce healthcare interoperability here.
• Watch the Salesforce for Healthcare demo here.

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Gartner, Magic Quadrant for Healthcare Provider Industry Cloud Platforms, 27 July 2026, Andrew Meyer, Allison Dennis. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Salesforce.