Women of Waste Pro – Kendall Taylor, Corporate Claims Manager, Jacksonville, FL

JACKSONVILLE, FL - July 21, 2026 - With nearly two decades of experience supporting Waste Pro, Kendall Taylor has built a career rooted in expertise, compassion, and an unwavering commitment to doing what's right. She began working exclusively on Waste Pro claims in 2006 through a brokerage partnership, developing deep knowledge of the company's operations and risk management approach. In 2012, she officially joined Waste Pro as an employee, continuing to grow her impact from within the organization. What started as an external role evolved into a long-standing career defined by trust, strong relationships, and a clear sense of purpose.

Before Waste Pro, Kendall spent 13 years with a concrete company, where she managed human resources, safety, and risk. That foundation became instrumental in her current role, where she oversees workers' compensation claims from start to finish-including investigations, compliance, and subrogation. As a department of one, Kendall manages an extensive workload, including oversight of compliance, coordination with actuaries, and completing dozens of detailed state reports annually-45 in Florida alone, each requiring weeks of diligence and precision.

Her expertise and dedication have helped Waste Pro achieve exceptional results. The company maintains below-average ratings-an advantage in competitive municipal bidding and has seen a 13% decrease in self-insurance metrics, outperforming many competitors in the solid waste and recycling industry. But Kendall's work goes far beyond numbers and reports. At the heart of her role is a strong commitment to the people she supports every day.

She works closely with employees after accidents or injuries, ensuring proper investigations are conducted and advocating for their care and recovery. She collaborates with managers, HR teams, nurses, and top-tier medical professionals to ensure every employee receives timely, high-quality treatment. Through years of relationship-building, Kendall has developed a trusted network that can accelerate care-sometimes reducing wait times for critical services like MRIs from weeks to just days.

"I look at everything holistically," she says. "These are people who need help. We can't lose sight of that." This perspective drives her approach-balancing compassion with accountability. While she is deeply committed to supporting employees in need, she is equally vigilant in identifying and addressing fraudulent or unjust claims. To Kendall, Waste Pro is more than a workplace; it's family. "I take this job personally," she explains. "When someone comes after the company unfairly, it feels like they're coming after my family."

Kendall's connection to Waste Pro runs deep. During one of the most difficult times in her life, caring for her father during his illness, she experienced firsthand the support and compassion of the company. Leadership and colleagues stood by her side, offering flexibility and unwavering encouragement.

"That's something you never forget," she says. "They took care of me when I needed it most." It's this people-first culture that has kept her at Waste Pro for nearly 20 years.

Outside of work, Kendall's passion for helping others extends into her community. She is deeply involved in supporting foster families, organizing drives for essential items like hygiene supplies and luggage-ensuring children entering foster care have dignity during difficult transitions. In one instance, she coordinated the delivery of 100 suitcases so children wouldn't have to carry their belongings in trash bags. "I may not have children of my own," she shares, "but I feel like I have helped thousands." Her impact also extends to veterans and animal welfare causes, reflecting her belief that giving back is not just something she does; it's who she is.

When she's not working, Kendall prioritizes balance, staying active by playing tennis several times a week and making time to recharge on weekends. Despite the long hours her role can demand, she finds fulfillment in knowing her work makes a difference. "When you love what you do, it's rewarding," she says.

Kendall's career is a testament to the power of expertise paired with empathy. Whether she's navigating complex claims, advocating for employees, or supporting her community, she leads with integrity, resilience, and heart. Her guiding philosophy, inspired by her father, continues to shape both her life and career: "Come from a place of good. Be the best you want to see in the world. Help where you can-and never lose sight of what truly matters."