AmeriHealth Caritas Louisiana Earns Highest NCQA Patient Experience Rating Among Louisiana Medicaid Plans

Baton Rouge, La. - AmeriHealth Caritas Louisiana earned the highest Patient Experience rating among Louisiana Medicaid health plans in NCQA's Medicaid Health Plan Ratings 2026. The NCQA-Accredited Medicaid health plan received a Patient Experience rating of 4.5 out of 5 and an overall rating of 3.5 out of 5, the same overall rating received by all Healthy Louisiana plans.

NCQA Health Plan Ratings evaluate health plans using measures of clinical quality and member experience, along with NCQA Accreditation status. The Patient Experience rating reflects member-reported experiences with the health plan and health care, including getting needed care, getting care quickly, and overall ratings of the health plan and care.

The rating reflects favorable member and caregiver feedback about important interactions with the health plan and health care system. AmeriHealth Caritas Louisiana's efforts to listen to and incorporate member feedback included initiatives to:

• Explain to members how their feedback helps the plan identify ways to improve services and support.
• Help members understand the survey process and how their feedback is used.

"At AmeriHealth Caritas Louisiana, we help members get the care, services, and support they need to live healthier lives," said Kyle Viator, market president of AmeriHealth Caritas Louisiana. "This rating reflects the work of our associates, providers, and community partners to create a positive experience for the people we serve. We will keep listening to our members and using their feedback to improve their care and experience."

AmeriHealth Caritas Louisiana has been serving Medicaid enrollees in the state since 2012. The plan's strength in Patient Experience positions it well to support recent and upcoming membership growth due to changes in Louisiana's Medicaid managed care landscape.

More information about NCQA's 2026 Health Plan Ratings is available at www.ncqa.org.