Customer Resources During Government Shutdown

We understand the hardship many Americans are facing during this government shutdown. As a community-focused bank, our mission has always been to help others succeed and thrive.

Through our Arvest Assist program, launched after the 2018-19 government shutdown, we offer customers experiencing a paycheck disruption accommodations depending on their circumstances. We hope this assistance will give customers the relief and peace of mind they need.

Watch for Potential Scams

Scammers may try to take advantage of federal workers or others impacted by a government shutdown. Be cautious of government impersonators or other fake organizations contacting you via phone call, text, email or social media creating an urgency to send money or promising to help with some type of benefit, grant or free gift. If you are contacted, the best thing to do is to try contacting the organization through a verified communication channel. Arvest will never initiate contact to ask customers to click a link or to provide personal information. Customers should only provide that when they contact an Arvest associate directly.

How to Contact Arvest for Assistance

While the full scope of the government shutdown is unknown, Arvest is closely monitoring the situation, and we're ready to help impacted customers.

Customers who may be impacted are encouraged to contact us to explore options for assistance.

Checking Account Holders

• Contact us at (866) 952-9523
• Hours of operation are Monday-Friday 7 a.m. to 8 p.m. CT and Saturday 8 a.m.-5 p.m. CT.

Arvest Mortgage Customers

• Mortgage customers who may be impacted by the government shutdown are encouraged to contact us to explore payment arrangement options. Options will vary based on loan type and investor guidelines.
• Contact info: Click here to contact us or call us at (800) 366-2132, ext. 5609.
• Our hours of operation are Monday-Friday 7 a.m. to 7 p.m. CT and Saturday 8 a.m.- 2 p.m. CT.
• Learn more about homeowner assistance options by visiting our Resource Center online .

Personal Loans (auto, home equity, debt consolidation, etc.)

• Contact us at (855) 303-5479, opt. 2.

Business or Commercial Loans

• Contact your local Arvest banker for personalized assistance.

Consumer and Business Credit Card Customers

• Contact us at (800) 637-3055 to discuss payment options and general assistance.
• Our hours of operation are Monday-Friday 8 a.m.-5 p.m. CT.

Treasury Management Customer Support

• Positive Pay and/or ACH Fraud Blocker customers impacted by the government shutdown who need assistance with exception items, please contact our Treasury Management Customer Services team at (877) 849-2274.

Small Business Administration (SBA) Loans

• We'll continue to process loan applications up to the point of final SBA approval; however, final approval will not be possible until the government reopens.
• As long as an SBA loan number is issued before the shutdown, the loan can proceed with closing and funding.
• Contact your local Arvest banker with questions.

Note About Social Security Payments

Social Security benefit payments should go out as scheduled during a government shutdown. It is considered a mandatory program that is essential and not funded by the appropriations bills.