PACER Multi-Factor Authentication Update

The PACER Service Center (PSC) is experiencing long call wait times due to the enforcement of several security features that will enhance the security of PACER accounts, including updated password standards and multifactor authentication (MFA).

To mitigate the wait times, enforcement of the updated password standard has been delayed. The PSC ask that only users who receive a prompt to enroll in MFA when they log in should do so. If you have not received an MFA enrollment prompt, no action is necessary. Please do not contact the PSC with questions about MFA until you are required to enroll. This ensures support is available for those who need it. Some common questions the PSC has received are answered on the list of MFA Tips and Resources which should be reviewed before calling the PSC.

Additionally, the PSC would like to get your feedback regarding the MFA options using this short survey. Please click on the link to take the survey. The questions are listed below for reference.

Multifactor Authentication (MFA) Survey (click link above to view survey)

1. PACER Account Number*:

2. Do you use a shared account?*

3. Is the limit of five authentication applications (apps) enough for you or your account?*

4. If not, how many authentication apps would better meet your needs?

5. Please describe any other challenges you encountered with the MFA enrollment process.