eShipping Customer Update – Microsoft Service Disruption

We are seeing early signs of recovery from the ongoing Microsoft disruption, including some external email traffic beginning to flow again. However, email services are not yet fully restored across the Microsoft environment.

Throughout this disruption, eShipping's TMS and operations remain fully operational, and our commitment to supporting you remains unchanged.

In the meantime, please use the following communication channels for new requests or urgent requests sent yesterday that you are unsure if it reached us yet:

• Inbound pickup requests: Vendors and suppliers should continue using our pickup request form at https://pickups.eshipping.biz/.
• eShipManager TMS: Continue using the TMS as you normally would.
• Account-specific questions: Call or text your account manager. Our teams are using established backup communication processes to support your needs.
• All other requests: Please temporarily email our Client Care team at [email protected]. This address operates outside the Microsoft environment.

We appreciate your patience and understanding as Microsoft continues working toward full service restoration. Thank you for trusting eShipping to keep your business moving.